The position of Senior Jewellery Consultant at Kalyan Jewellers at Odisha is a pivotal role that involves a combination of luxury sales, customer relationship management, and expert advice on jewelry. The consultant serves as the face of the brand and plays an essential role in driving the company’s sales, ensuring a premium customer experience, and supporting the customer through the jewelry purchasing process. This job demands a deep understanding of precious metals, gemstones, and design trends, along with strong interpersonal skills to guide clients in making the right buying decisions.
Job Overview
As a Senior Jewellery Consultant, you will be responsible for providing an exceptional in-store experience to customers at Kalyan Jewellers, guiding them through their purchase of high-value and premium jewelry items. This role requires a strong foundation in jewelry knowledge, excellent communication skills, and the ability to foster long-lasting relationships with clients. You will serve as a key brand ambassador and must consistently demonstrate the values of trust, integrity, and quality associated with Kalyan Jewellers.
Key Responsibilities
- Customer Consultation:
- Assist customers in selecting appropriate jewelry items for special occasions, whether it be for weddings, anniversaries, or personal collections.
- Offer expert advice on different types of jewelry, including diamond, gold, platinum, and gemstone items.
- Ensure each customer feels valued and receives personalized service tailored to their preferences, lifestyle, and budget.
- Product Knowledge:
- Maintain up-to-date knowledge of Kalyan Jewellers’ extensive product range, including the features and craftsmanship behind each piece.
- Educate customers about the different qualities of precious metals, stones, and design techniques to help them make informed decisions.
- Stay informed about the latest jewelry design trends and developments in the global jewelry industry.
- Sales and Targets:
- Achieve monthly and quarterly sales targets through a consultative approach, offering upsell opportunities while ensuring customer satisfaction.
- Proactively engage with customers, encouraging repeat business by maintaining strong, ongoing relationships.
- Provide after-sales support and follow up with customers regarding their purchases, ensuring satisfaction and addressing any issues that arise.
- Inventory Management:
- Collaborate with the inventory team to ensure the availability of in-demand jewelry pieces and coordinate with management to meet stock requirements.
- Report on high-demand products and customer preferences to ensure proper stock levels are maintained in-store.
- Customer Relationship Building:
- Build strong, long-term relationships with high-value and VIP customers, ensuring personalized service for their unique needs.
- Use the customer relationship management (CRM) system to record customer preferences and history to offer tailored recommendations during future visits.
- Handle any concerns or complaints professionally and efficiently, ensuring complete customer satisfaction.
- Team Leadership and Mentorship:
- As a senior member of the sales team, mentor junior consultants and provide them with the guidance they need to succeed.
- Lead by example, encouraging best practices for customer engagement, professional attire, and customer service etiquette.
- Support management in training programs for new hires, ensuring that the company’s standards and values are understood and practiced by the entire team.
- Visual Merchandising:
- Work closely with the visual merchandising team to ensure the store layout and displays are visually appealing and highlight key pieces.
- Assist with the planning and implementation of in-store promotions and events, ensuring products are displayed to maximize sales potential.
- Regularly update displays to keep up with new stock and promotional periods, ensuring the store remains fresh and engaging for customers.
- Financial Transactions and Documentation:
- Handle high-value transactions with accuracy and professionalism, ensuring proper documentation and adherence to the company’s financial policies.
- Work with customers on financing options, including installments or credit, if applicable, and provide clear explanations of terms and conditions.
- Ensure transparency in pricing and make certain all financial dealings meet company standards for honesty and integrity.
- Jewelry Repairs and Custom Orders:
- Assist customers with the process of custom jewelry orders, providing advice on design, materials, and craftsmanship.
- Facilitate jewelry repair services, ensuring customers’ items are handled with care and professionalism.
- Follow up with customers regarding the status of their repairs or custom pieces, ensuring timely delivery and overall satisfaction.
Skills and Qualifications Required
| Qualification | Details |
|---|---|
| Educational Background | A Bachelor’s degree is preferred, especially in business, fashion, or any relevant field. A certification in gemology or jewelry design would be advantageous. |
| Experience | 5-8 years of experience in the luxury retail or jewelry industry. Experience in handling premium customers and managing high-value transactions is crucial. |
| Product Knowledge | In-depth knowledge of precious metals, gemstones, jewelry craftsmanship, and current market trends is a must. Certification in gemology is highly preferred. |
| Sales and Customer Service Skills | Strong sales acumen with experience in consultative selling techniques. Ability to meet sales targets while maintaining a customer-centric approach. |
| Communication Skills | Excellent verbal and written communication skills. Ability to explain complex product details to customers in a clear, professional manner. |
| Leadership and Teamwork | Strong leadership qualities to mentor and guide junior sales staff. Team player with a collaborative approach to achieving store goals. |
| CRM Skills | Proficient in customer relationship management software, with a focus on maintaining long-term customer relationships. |
| Attention to Detail | Strong focus on detail to ensure accuracy in transactions, stock management, and the overall customer experience. |
| Problem-Solving Skills | Ability to handle customer complaints or concerns professionally and efficiently, ensuring customer satisfaction and retention. |
| Flexibility | Willingness to work during weekends, holidays, and extended hours as required by the business. |
Career Growth Opportunities
At Kalyan Jewellers, the Senior Jewellery Consultant role can lead to significant career advancement within the luxury retail and jewelry industry. With successful performance, consultants can progress to higher managerial positions, such as Store Manager, Regional Sales Manager, or even Merchandise Director.
The company offers a dynamic environment that encourages professional growth and development. By excelling in this role, there are opportunities to work closely with design and procurement teams, participate in global trade shows, and collaborate with marketing teams to create targeted campaigns for premium customer segments.
Salary Expectations
In the luxury retail and jewelry industry, the salary for a Senior Jewellery Consultant is typically competitive. At Kalyan Jewellers, the salary range can vary based on location and experience but generally falls between ₹6 lakh to ₹12 lakh per annum, with opportunities for bonuses based on sales performance. Consultants may also be eligible for performance-based incentives and commissions, depending on the structure of the store’s compensation plan.
Company Culture at Kalyan Jewellers
Kalyan Jewellers is known for its rich legacy and commitment to ethical business practices. The company has built a reputation for trust and transparency, and employees are expected to uphold these values in their interactions with customers. Kalyan offers a supportive work environment that focuses on personal development, continuous learning, and fostering a collaborative culture.
The company is committed to diversity and inclusion, ensuring equal opportunities for all employees. It also emphasizes the importance of work-life balance, offering flexibility and supportive policies to ensure employees can perform at their best.
Conclusion
The position of Senior Jewellery Consultant at Kalyan Jewellers offers a dynamic and rewarding opportunity for individuals passionate about luxury retail, customer service, and fine jewelry. The role requires a balance of technical knowledge, sales expertise, and the ability to connect with customers to ensure they have a memorable experience. If you have a deep understanding of jewelry and a proven track record in luxury sales, this role can be an excellent step toward a fulfilling career in the jewelry industry.
To explore more about this position and to apply, visit Kalyan Jewellers’ official career portal or popular job portals such as LinkedIn, Naukri, or Indeed.
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