Receptionist(male)- job post Sanjivani family hospital Sambalpur, Orissa

New Job Receptionist (Male) – Sanjivani Family Hospital, Sambalpur, Odisha

Position Overview:

Sanjivani Family Hospital, a well-established healthcare facility in Sambalpur, Odisha, is seeking a dedicated and professional male receptionist to join their administrative team. The role of the receptionist is vital in ensuring the smooth and efficient operation of the hospital’s front desk. This position involves welcoming patients, assisting with inquiries, scheduling appointments, handling administrative tasks, and managing various day-to-day responsibilities. The ideal candidate will possess excellent communication skills, a welcoming demeanor, and the ability to maintain an organized and efficient front office environment.

As the first point of contact for patients and visitors, the receptionist plays a critical role in creating a positive and professional impression of the hospital. The individual in this position must exhibit patience, empathy, and professionalism while interacting with patients and their families, healthcare professionals, and other staff members. He must also be well-versed in hospital procedures and protocols, ensuring that every patient receives the assistance and support they need promptly. Also read

Key Responsibilities:

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   Patient Greeting and Assistance:

• Warmly greet all patients, visitors, and staff members as they enter the hospital. Acknowledge their presence with a polite and professional demeanor, ensuring they feel welcome and comfortable.
• Provide accurate information to patients and visitors regarding the hospital’s services, departments, and specialists.
• Direct patients to the appropriate departments or waiting areas, assisting them in navigating the hospital facility.
• Assist patients with registration procedures by collecting necessary personal and medical information, verifying identification, and ensuring all forms are completed accurately.
• Act as a liaison between patients and medical staff, helping patients with any inquiries or concerns they may have during their visit.

1. Appointment Scheduling and Management:

• Schedule patient appointments, coordinating with doctors and medical staff to ensure availability and avoid overbooking.
• Maintain an organized appointment calendar, regularly updating and confirming appointments to minimize any scheduling conflicts.
• Handle appointment cancellations, rescheduling requests, and emergency cases in a professional and timely manner.
• Ensure that patients are reminded of upcoming appointments through phone calls, text messages, or emails to reduce the number of missed or delayed visits.
• Coordinate with medical staff to ensure that patient charts are prepared and ready before the scheduled appointment.

1. Telephone and Email Management:

• Answer incoming phone calls promptly and courteously, directing them to the appropriate departments or taking messages as needed.
• Provide detailed information regarding hospital services, doctor availability, and appointment inquiries over the phone.
• Handle email correspondence, responding to patient inquiries or forwarding important communications to relevant hospital departments.
• Manage any urgent calls or inquiries related to emergency services, ensuring immediate action and attention from the hospital’s medical team.

1. Administrative and Clerical Duties:

• Maintain and manage patient files, ensuring that all records are updated with accurate information, including medical history, insurance details, and personal data.
• Ensure proper documentation of patient visits, diagnoses, treatments, and procedures for accurate record-keeping.
• Organize and file paperwork, including admission forms, test results, discharge summaries, and other medical documents.
• Prepare and distribute daily schedules for doctors and staff, ensuring that all departments are aware of the day’s appointments and activities.
• Perform general clerical duties, such as filing, photocopying, faxing, and managing incoming/outgoing mail.
• Assist the administrative team with tasks related to billing, insurance claims, and payments, ensuring accuracy and timely processing.

1. Billing and Payment Handling:

• Collect payments from patients for consultations, treatments, and other medical services provided during their visit.
• Issue receipts and accurately document all financial transactions related to patient services.
• Work with the billing department to verify insurance coverage and assist patients with billing-related questions.
• Manage co-pays and deductibles, providing patients with clear explanations of their payment obligations.
• Address any discrepancies in bills or payments and work with patients to resolve financial issues in a respectful manner.

1. Coordination with Medical and Support Staff:

• Coordinate with doctors, nurses, and other medical staff to ensure patient flow is maintained smoothly throughout the day.
• Communicate any special instructions or important information regarding patient care to the medical team.
• Collaborate with other administrative staff to ensure the reception area is adequately staffed and operating efficiently.
• Assist in preparing documents and reports required by doctors, nurses, or hospital administration.
• Support hospital operations by ensuring that all necessary supplies, forms, and materials are readily available at the reception desk.

1. Crisis and Emergency Management:

• Respond to any emergency situations by following hospital protocols and alerting medical staff immediately.
• Ensure that emergency cases are prioritized and directed to the relevant departments without delay.
• Assist in managing crowd control or patient flow during high-traffic periods, ensuring that all patients receive the attention they need.
• Maintain calm and professional behavior during emergency situations, reassuring patients and visitors while facilitating quick and efficient care.

1. Customer Service and Patient Satisfaction:

• Strive to provide a high level of customer service to all patients, visitors, and hospital staff.
• Address patient concerns or complaints with empathy and professionalism, seeking to resolve issues in a timely and satisfactory manner.
• Solicit patient feedback regarding their experience and work to improve the reception area’s operations based on their input.
• Ensure that the reception area is clean, organized, and welcoming to all visitors.

Qualifications and Skills:

Qualifications and Skills	Details
Education	A high school diploma or equivalent is required. A degree or diploma in hospitality management, healthcare administration, or a related field is a plus.
Experience	Prior experience as a receptionist in a hospital or healthcare facility is preferred.
Communication Skills	Excellent verbal and written communication skills in English, Hindi, and Odia. Ability to clearly convey information to patients, staff, and visitors.
Technical Skills	Proficiency in using computers, including hospital management systems, MS Office, and other administrative software.
Customer Service Skills	A friendly and patient-focused approach, ensuring that all visitors are treated with respect and care.
Organizational Skills	Strong organizational and multitasking abilities, with the capacity to manage multiple appointments, phone calls, and administrative tasks simultaneously.
Problem-Solving Skills	Ability to handle complaints or issues with calmness and professionalism, resolving them in a timely manner.
Attention to Detail	A high level of accuracy in managing patient records, scheduling appointments, and handling billing-related tasks.
Flexibility	Willingness to work in a fast-paced environment with shifting priorities, including occasional overtime or weekend shifts if required.
Teamwork Skills	Ability to collaborate effectively with medical, administrative, and support staff to ensure smooth hospital operations.

Work Environment and Schedule

The male receptionist will be based at the front desk of Sanjivani Family Hospital, Sambalpur, and will work in a busy environment that involves high patient traffic. The job typically involves an 8-hour workday, but flexibility in working hours may be required during peak periods or emergencies. The individual will often work under pressure, balancing multiple tasks while maintaining a professional demeanor.

Compensation and Benefits

The selected candidate will be offered a competitive salary based on qualifications and experience. Benefits include medical insurance, paid time off, and opportunities for professional development.

How to Apply

Interested candidates can apply by submitting their updated resume along with a cover letter detailing their qualifications and relevant experience to the hospital’s HR department. Applications can be submitted online or in person at the hospital’s reception desk.

Conclusion

The role of the male receptionist at Sanjivani Family Hospital is critical in maintaining an efficient front office while ensuring a positive experience for patients and visitors. With the right combination of communication skills, organizational abilities, and empathy, the receptionist will be an essential part of the hospital’s administrative team, contributing to the hospital’s mission of providing high-quality healthcare services.

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